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June

Ict Service Desk Analyst

HAYS - Geelong, VIC

IT
Source: uWorkin

JOB DESCRIPTION

IT Service Desk Analyst | 4 Months Contract | Torquay, VIC Work Location


Your new company
Hays IT in Geelong are currently partnered with a leading manufacturing and retail company located in Torquay, Victoria.
We are seeking to appoint an ICT Service Desk Analyst for an initial 4 months contract role with a potential extension.

Your new role
In this role, you will be responsible for providing general IT support in an effective, efficient and timely manner across Australia and New Zealand. You will be the first point of contact for a level 1 & 2 end-user support, troubleshoot and resolve all PC, Macintosh computers and peripheral device problems in a high volume within service-desk roster and an out of hours rosters as and when required. You will be focused upon assisting all users to easily access and utilise all technology required to perform their roles satisfactorily.

What you'll need to succeed
To be considered for this role, you will have:

  • Demonstrated minimum of 2-3 years’ experience in providing high volume ICT Service Desk support.
  • Demonstrated experience of providing support on Windows and Apple products required.
  • Demonstrated experience in ICTSM tools.
  • Proven experience, working with Shared Service providers and internal stakeholders in a high-volume Level 1 Service Desk.
  • Experience in maintenance and support on user access, mailbox, exchange and servers within an agreed SLA.
  • Excellent troubleshooting and problem solving skills;
  • Experience in Azure, O365, Active Directory, Windows Server, VMWare ESXi, Citrix XenApp & Xen Desktop knowledge is an advantage but not essential.

Candidate must be living in Australia with full working rights.

What you'll get in return
This role offers you an attractive hourly rate, with an immediate start.

Temporary and contract workers through Hays also enjoy a wide range of benefits including:
  • Weekly pay cycles
  • Your nominated choice of superannuation fund
  • Online timesheet submission and approval
  • No hidden costs or payroll deductions for our services
  • No invoicing required for Pty Ltd holders
  • Regular contact with Geelong based consultants throughout the duration of your assignment

What you need to do now
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.

If you're interested in this role, click 'Apply Now' to submit an up-to-date copy of your CV.

For further information about this role, please contact:
Priyanka Bhatia
Senior Recruitment Consultant
priyanka.bhatia@hays.com.au

LHS 297508 #2509345