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Swarh Customer Support Officer (Geelong)

Barwon Health - Geelong, VIC

Source: uWorkin


  • Be part of the Service Support Directorate providing ICT within SWARH

  • Contribute to streamlined business systems, processes & efficiency

  • Permanent Full Time – 80 hours per fortnight

About the facility

South West Alliance of Rural Health (SWARH) is a government-established joint venture, supplying ICT shared services to acute public hospitals and associated health services within the Barwon and south west regions of Victoria, covering some 60,000 square kilometres.

SWARH aims to support health outcomes in these regions through centralised, expert, specialist ICT services and strategic solutions for its member health services and customers. The organisation is a critical component of the region’s health sector; prioritising and optimising the health of the communities it serves.

About the role 

The primary purpose of the Customer Support Officer is to provide efficient and effective delivery of ICT services facilitating resolution of incidents, service requests ensuring positive customer experience and outcomes. This role provides key input and support for complex technical issues for our customer’s as well as contributing to continual service improvement, reviewing and orchestrating automated solutions within the SWARH IT Service Management tool.

About the culture

Join an organisation that recognises talent, develops leaders and values their staff. Enjoy the rewards, benefits and feel proud that you can be a key strategic partner.

Barwon Health staff benefits

  • Flexible working arrangements

  • Professional development

  • Access to employee wellness facility

  • Salary packaging

  • Social club

  • Doorstep to the Great Ocean Road, Bellarine Peninsula and the Surf Coast

Diversity and Inclusion

At Barwon Health we are committed to a diverse and inclusive workforce where we value each person’s uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

At Barwon Health we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background.

We at Barwon Health strongly encourage people with disability and diverse backgrounds to apply for our roles.

If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at noting your preferred method of communication and contact details and a member of the team will be in touch.

We Barwon Health are proud to be Totally Smoke Free.

#Melbourne, Victoria