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Problem Manager

Peoplebank - Geelong, VIC

Source: uWorkin



Our client, one of the Federal Agency is looking for a Problem Manager who is responsible for managing ICT operations.

As a Problem manager, you will be responsible for managing problem records across the entire lifecycles. Additionally, you will be required to give assistance within the Service Management Operations team.

In this role you will be responsible for:

  • Work with the Assistant Director Service Management Operations Management to manage the Service Management Operations workload.
  • Manage Problems from identification, resolution and problem remediation activities.
  • Participating in the Major Incident On-call, responding to major incidents in accordance with major incidents processes and standards
  • Chair problem forum working with stakeholders to ensure that actions are being completed in response to problem management process.
  • Can respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards.
  • Manage confidential and sensitive information.

Experience required:

  • Demonstrated experience managing problems in a large multi-vendor, multi service provider environment.
  • Proven ability to work through, and progress, complex issues with limited direction.
  • Demonstrate a strong commitment to meeting agreed work targets and standards.
  • Demonstrate strong leadership in operational environments.
  • Experience working in Government or providing services to Government agency.

For more information or a confidential discussion, please contact Kritika Goel on [email protected] quoting reference number #212577